Inn from the Cold - Kelowna

Volunteer Training & Orientation

Volunteer Training & Orientation

2019 Volunteer Orientation

Our orientation sessions introduce you to the history and values of our organization and provides an overview of shift duties to familiarize yourself with the general operations.

Call our office at 778-363-6403 for more information. 

Other Training Opportunities

Training Type: Harm Reduction Workshop

Training Description Harm reduction is a philosophy which focuses on minimizing death, disease, and injury associated with higher-risk behavior while recognizing that the behavior may continue despite the risks. The intent of this workshop is to create awareness of the need for harm reduction, as well as what harm reduction looks like in Kelowna. You will learn about the materials distributed to lower the risks associated with illicit drug use, and how these materials impact the health and well-being of those who use drugs in our community.



Training Type: Working with Vulnerable Populations

Training Description: A workshop about people living on the streets



To increase awareness of volunteers and other helpers of the challenges facing people living on the street and to offer strategies to relate sensitively and respectfully to those experiencing homelessness


To increase awareness of volunteers and other helpers of the challenges facing people living on the street and to offer strategies to relate sensitively and respectfully to those experiencing homelessness.

Through stories, information, drama activities and role-play, participants will:

  • Better understand the logistics and routine challenges of day-to -day life as experienced by people living on the street
  • Gain awareness of the impact of personal factors which lead to and perpetrate homelessness
  • Recognize the effect of trauma as a disabling component in positive interaction and productive living
  • Identify and engage in interaction which demonstrates respect and non-judgement while maintaining standards that promote harmony

Training Type: Non-Violent Crisis Intervention

Training Description: Crisis Prevention Institute (CPI) Nonviolent Crisis Intervention® Training Certification now offered to Inn from the Cold – Kelowna Volunteers

CPI’s training programs emphasize early intervention and nonphysical methods for preventing or managing disruptive behavior. These programs benefit staff and organizations, as well as those they serve.

Since 1980, CPI has supported the work of professionals who work with challenging or potentially violent individuals by providing a relevant, practical behavior management program. It’s called the Nonviolent Crisis Intervention® training program and more than 6 million professionals—spanning from facility administrators to front-line mental health providers to bus drivers—have participated in this program to learn how to resolve conflict at the earliest possible stage.

CPI’s Nonviolent Crisis Intervention® program is known worldwide for its innovative, holistic philosophy of providing Care, Welfare, Safety, and SecuritySM for staff and those in their care—even during crisis moments. This program is now recognized by many as the international standard for violence prevention and intervention training.

The regular cost to obtain this two day certification is $1000, however, by signing up for 10 shelter shifts or more, Inn from the Cold – Kelowna volunteers are able to receive their Non-Violent Crisis Intervention Certificate for $50, a mere fraction of the cost.

This training is offered as a result of funding provided by the Central Okanagan Foundation.

Training Type: Emergency First Aid

Training Description: This training is provided by our partners at Front Line First Aid. You will learn to:

  • Recognize potential and immediate dangers and safely approach any emergency.
  • Deal with heart failure, choking, deadly bleeding, shock and more.
  • Includes CPR level “C” with Automated External Defibrillation (AED)

Training Fees/Requirements: $70.00 (a $20 fee reduction for IFTC volunteers) to benefit from fee reduction, you must be a registered, active volunteer. Length – 8 hours

Training Type: Food Safe

Training Description: FOODSAFE Level 1 Training

FOODSAFE Level 1 is a food handling, sanitation and work safety course designed for front line food service workers such as cooks, servers, bussers, dishwashers, and deli workers. The course covers important food safety and worker safety information including food borne illness, receiving and storing food, preparing food, serving food, cleaning and sanitizing.


Training Type: Problem Gambling
Training Description: The training will focus upon the risks of gambling,
responsible and problem gambling, signs and indicators
of problem gambling and how to access free and confidential
help for problem gamblers and their families.

Facilitated by Dwayne Nittel – Prevention Specialist – Okanagan Region – B.C. Responsible and Problem Gambling Program – Government of B.C.


For more information, or to volunteer, Vanessa Kreway, Director of Emergency Services and Operations at
(778) 363-6403 Admin Office